Evergy is warning customers about imposters claiming to be with the company.
The company has received reports of individuals placing phone calls to customers and claiming to be Evergy representatives. The individuals are asking customers for immediate payment to avoid service disconnection. These representatives are not employees of Evergy. For past-due accounts, calls from Evergy requesting payment are never made the same day as the disconnection, the company noted.
"Several customers have contacted us after receiving suspicious calls. In most cases, the caller claims to be an Evergy customer service representative to get the customer to provide credit card information or other personal information, telling the customer a check has bounced or he/she has a past-due bill. Imposters will often ask customers to use a pre-paid card for payment. Evergy will never ask a customer to purchase a pre-paid debit card to pay for service," the company noted in a news release issued Wednesday.
Customers may verify an individual is from Evergy by asking to see company identification or by calling the Customer Contact Center before giving any information such as Evergy account numbers or banking information.
"If you can’t verify that you’re speaking with an Evergy employee, do not give them this information," the company urged.
Evergy Missouri service areas and Evergy Kansas Metro may reach customer service toll-free at 1-888-471-5275. Evergy Kansas Central customers may call 1-800-383-1183. Customers can also review their account status online by visiting www.evergy.com.
Evergy offers the following information to help customers identify Evergy representatives.
●Employees will carry Evergy employee identification.
●For a service appointment, they may be driving an Evergy vehicle or wearing Evergy branded clothing.
●Evergy does not perform door-to-door sales.
●Evergy employees rarely need to enter a customer’s home.
Throughout the COVID-19 pandemic, scammers have increased calls, texts, emails, and in-person tactics and are contacting utility customers asking for immediate payment to avoid service disconnection. As a reminder, Evergy will never ask customers to make payments with a pre-paid debit card, gift card, any form of cryptocurrency, or third-party digital payment mobile applications.