Job Title: Customer Care Representative
Lampton Welding Supply is accepting applications until March 31, 2024, at 11:59 p.m.
Location:
Salina, KS 67401
Pay Rate:
$16.00 - $18.00 Hourly
Position Description
To provide effective internal and telephone customer sales and service activities. Responsible for customer service, sales, parts management and inventory.
Essential duties and responsibilities
• Complete overall sales and customer service duties for walk-in customers.
• Process customer orders received in person, or by phone or fax.
• Locate parts for our customers from various sources.
• Assist customers with technical support and problem solving.
• Promote new and existing products, upgrades and services to customers.
• Complete necessary cycle counting and inventory control of products.
• Restock and maintain both showroom shelves and product displays.
• Maintain professional atmosphere of store.
• Interface with drivers on delivery manifest and driver tickets verification.
• Interface with Purchasing Department regarding various stocking issues.
• As required, assist in warehouse duties which include pulling customer orders, putting away stock while occasionally operating a forklift.
• Acts as liaison between customer and company with regard to pricing, products, delivery information, payments, service & inquiries.
• Ensures that customer inquiries related to billing problems, cylinder balances, order status, time of deliver, etc. are promptly and courteously handled, providing follow-up as necessary.
• Assist with such other duties or responsibilities as may be assigned.
Physical Requirements:
While performing the duties of this job, the team member is regularly required to stand while servicing a customer, walk while demonstrating a product. The team member must occasionally lift and/or move up to 60 pounds.
Qualifications:
High School diploma or equivalent. Previous welding experience preferred. Basic math skills required.