Position Title: Service Technician / Quality Control Specialist
Location: Salina, KS
Reports to: Branch Manager
General Description:
The Service Technician at Weddle and Sons will be tasked with assessing leaks, planning and performing many different small to medium-size roof repairs on steep/low slope roofs along with other company projects. Ability to perform repairs on the following materials: composition shingles; single ply membranes and built-up roof systems. This person will be able to work independently with little or no supervision; must also be able to work well with a team and know when to ask for outside input and support.
The Quality Control Specialist (QCS) at Weddle and Sons will develop and demonstrate skill in overseeing the day-to-day operations of a residential roofing crew and will show an advanced level of initiative in communication with supervisors, subordinates, and clients. A QCS must be committed to the core values of the company and must show the potential to coach others to higher levels of execution.
Compensation:
The starting hourly rate in the range of $16.00 - $20.00 based upon level of experience, paid biweekly, per 40 hours worked in a week with overtime paid at time-and-a-half.
The company provides 5 days of paid vacation and seven paid holiday days annually. Employees are eligible to join a company-sponsored health insurance plan after 30 days of employment. Employees are eligible for a company-sponsored 401k plan after 12 months of employment.
Mission and Core Values:
Weddle and Sons team members must support our Mission of “Building Better Lives” and embody our Core Values. We make hiring, retention, and advancement decisions largely on how well team members exemplify our core values in each aspect of their job. Our Core Values are:
1. Commitment to Clients: We will act in the best interest of those we serve
2. Responsibility: We will hold ourselves and each other accountable for excellent work
3. Integrity: We will exemplify fairness and honesty in our actions, decisions, and communications
4. Positivity: We choose to view and respond to life and work in a positive way
5. Never Settle: We are committed to constantly improving personally and professionally
Responsibilities:
Service Technician
1. Successfully solve client problems through effective issue identification, troubleshooting, and repairs
2. Demonstrate professionalism in all interactions with clients and team, communicating clearly and with a positive attitude, actively listening to customer concerns, and explaining our recommendations, options, and timing
3. Maintain current and accurate records of existing conditions, recommendations, work performed, time spent, and materials purchased for each project
4. Manage multiple tasks, prioritizing and carefully planning to maximize daily efficiency and minimize down time and unnecessary trips while quickly responding to urgent needs
5. Proactively seek service leads in the Salina area by networking and initiating with key service clients and potential clients
Quality Control Specialist
1. Keeping the client informed of the re-roof process
2. Keeping sub-contractors informed and scheduled ahead of time so that the client may plan appropriately.
3. Being available: cell phone; email
4. Ensuring materials delivery is timely, accurate and correct
5. Abiding by OSHA laws
6. Informing the crew of safety requirements and promptly addressing violations
7. Managing the quality of installation by the sub-contractor
8. Maintain industry-best cleanliness of the job site, with specific attention to trash and nail clean up
9. Completing roof inspection form before leaving the job-site
10. Removing left over inventory
11. Performing the installation of custom chimney flashing and skylight installation
12. Managing weather hazards
13. Proper documentation of job notes on company platform
14. Regular communication with the Production Manager on ways to improve processes
Skills:
1. Basic knowledge of roofing systems (and ability to learn quickly) with overall technical proficiency
2. Physical fitness sufficient to perform tasks that can be demanding at times
3. Problem-solving ability to troubleshoot roofing (and related) issues: ability to identify symptoms and systematically eliminate potential causes until solving the issue
4. Written and verbal professionalism
a. Customer service skills (listening, positive communication, patience)
b. Competence in grammar and spelling preferred
c. Ability to send clear and mistake-free written communications
d. Good phone demeanor and tone
5. Ability to organize many competing and concurrent workstreams, while prioritizing and following through on commitments
Working Environment and Expectations:
Hours: A typical work week is expected to be not less than 40 hours. Given the seasonality of this business, we expect that there will be many weeks in middle of the year that require well over 40 hours of work. At the same time, there will be many weeks in the winter that may require somewhat less than 40 hours. At any time, and especially during the winter months, the service technician may be asked to assist with various company initiatives.
Travel: A service technician role is likely to involve occasional travel for company training, and projects. At times, business demand or weather events may require that the QCS spend time working in other company locations.
Employment Terms:
This is an “At Will” employment agreement. Nothing in the company’s policies, actions, or this document shall be construed to alter the “At Will” nature of Employee’s status with the company, and Employee understands that the company may terminate his/her employment at any time for any reason or for no reason, provided it is not terminated in violation of state or federal law. Likewise, the company recognizes the employee’s right to resign from employment for any reason.
To apply:
Go to https://www.weddleandsons.com/apply/ and select the “Salina” branch and “Service Technician/Quality Control Specialist” job.