Saline County Press Release
Saline County has introduced a new, fully integrated web chat assistant, Ask Sal, developed in partnership with Citibot, a leader in AI-powered chat solutions for local government. This automated assistant, available 24/7 on the county’s website, enables residents to get fast answers, submit service requests, and connect directly with county staff.
Ask Sal, powered by the latest generative AI technology, is designed to handle routine inquiries and support residents with ease. With the ability to communicate in 75 languages, Ask Sal makes government resources more accessible and provides a seamless, inclusive experience for all users.
Residents can access Ask Sal by visiting the county’s website (www.salinecountyks.gov) and clicking the chat icon in the bottom right of the screen, available on both desktop and mobile. Ask Sal greets visitors and prompts them to type their questions. If a resident needs additional support, they can request staff assistance directly through the chat.
“Municipal websites contain a wealth of information, which can sometimes make it hard for residents to locate what they need quickly,” said Bratton Riley, CEO of Citibot. “We’re thrilled to launch Ask Sal with Saline County, providing an enhanced web experience and improving efficiency and customer service.”
Citibot, founded in Charleston, SC in 2016, aims to make government services accessible to all residents. This partnership underscores Saline County’s commitment to meeting the evolving needs of its community with innovative, efficient solutions.
Saline County is one of the first municipalities in Kansas to implement Citibot’s AI-powered customer service platform.
Learn more about Ask Sal at: www.salinecountyks.gov
About Citibot: Citibot provides cutting-edge AI chatbot solutions for streamlined communication between residents and local government, offering solutions like web chat and text messaging to help citizens report issues, get answers, and receive timely updates. Learn more at http://citibot.io.