UPDATE 3:30 p.m. Tuesday
Statement from Sunflower Bank regarding reports of fraud in Salina:
There have been recent reports of fraud in Salina, Kansas and a malware message appearing to come from Sunflower Bank was shared in the news.
We take our security, and the security of our customers very seriously. Upon learning of these reports, we immediately reviewed our security protocols to confirm the issue was not present in our environment. We actively monitor our environment 24/7 to ensure security protocols remain effective. The message that was shared appears to be from pdfmaker-live and is not associated with Sunflower Bank or its websites. Learn about removing this plug-in from your browser here: http://www.myantispyware.com/2018/09/20/how-to-remove-install-pdf-maker-com-pop-up-ads-chrome-firefox-ie-edge/.
We ask that our customers review their accounts regularly and reach out to us if they see anything that looks out-of-the-norm. Combatting fraud is a united effort and our customers are good at partnering with us to help identify and tackle situations as they arise.
All web users should be cognizant of devices they are using, make sure systems are updated regularly, and be cautious of online requests. These are common best practices to avoid falling victim to fraud and other scams:
Local law enforcement personnel are assisting with an investigation of fraudulent use of Sunflower Bank customers’ accounts.
As of 7 a.m. Tuesday, the Salina Police Department has received 49 individual calls from local Sunflower customers whose accounts had been compromised, Salina Police Captain Gary Hanus said Tuesday.
Additionally, Saline County Undersheriff Brent Melander said the sheriff’s office had received six calls from county residents living outside the city limits whose accounts had been compromised. Melander said the cases appear to be related to those with which the police are dealing.
Both Hanus and Melander said their agencies are writing outside agency assist reports for law enforcement in the locations where the crimes occurred. Hanus said he was aware of transactions on Sunflower accounts in Wichita, the suburbs of Wichita, Hutchinson, and one location in Texas.
In some instances, Sunflower customers’ debit card information was used for purchases and in others, Sunflower Bank ATMs were used, Hanus said.
Both Hanus and Melander said they did not know the total number of Sunflower customers affected nor the total amount lost by Sunflower customers. Salina Post attempted to talk with someone at Sunflower Bank, but the call was transferred to the voicemail of Christy Klein, VP, senior marketing manager for Sunflower.
Hanus said law enforcement personnel believe a redirect malware on the Sunflower Bank website was at least partially to blame for the breach. He provided a screenshot of a message that appeared on the Sunflower Bank website. The message has since been taken down.
Hanus encouraged all persons to check their financial accounts regularly for suspicious activity.